- Turnover rate is low and people are in line waiting to join your team. It is not because you are offering more money than they could find somewhere else. Many times the pay is less. But people have heard about your company, and want to be a part of it. Then you are probably looking at a healthy culture.
- Employees take ownership. When employees discover problems or issues, they take the initiative to ensure that they are resolved. They do not leave it for the next guy because it is not their job, not their fault, or, responsibility.
- Staff are accountable. People say what they mean and mean what they say. They do not promise what they cannot deliver or, sandbag to get big kudos when they over-deliver. They tell you what they think they can do and are willing to be held accountable for the results.
- Staff are engaged and feel they matter. They are not just people carrying out tasks. There’s a ‘how can I help’ attitude. People never act put off, defensive, or interrupted by requests from anyone inside or outside the company.
- Staff have a positive outlook and energised by a mission. You hear leaders at all levels of the organisation talking about the mission. It gives staff energy, and they are constantly thinking of ways to get it done.
- Perhaps the most evident sign of a highly effective organisation is that things just seem to get done.
- Decision making is people-centred and democratised by giving people impacted in the business a seat at the table when making decisions that impact them,..
- Leadership couple clarity of vision with an ability to steer dynamically, but do not bother creating long-term plans that are unlikely to materialise.
- Fear is missing. People do not fret if they say the wrong thing in front of the wrong person. They are not hushed conversations because of the fear of what will happen if they are overheard. Employees in an organisation with a great culture can walk into the boss’s office with a concern and walk out knowing they were heard.
- Communication is strong. From the top to the bottom, people communicate. The staff is not surprised with information. It is communicated well in advance, with leaders even asking the staff to help find solutions.
- Gossip is not tolerated. It is not just the leaders calling for people to take the high road in their communication. At every level, gossip is shut down with an encouragement to speak directly to the individual.
- Change is welcome. People are not afraid of change. It is not that everyone likes change, but most have been through it so many times and have seen the leaders manage change with care and dignity that they no longer dread it. Identifying the evidence of a great culture is all fine and good.
- Low Absenteeism, people wake up every day looking forward to getting back to work on the mission with people you enjoy being around.
- People are happy. It is not just a job, people enjoy the company of the people they work with.
- The CEO or, the executive team are not insecure about others succeeding. In fact, they encourage it.
- Managers are comfortable with their level of authority. They are clear on what their authority is and they are not resentful of what it is not. Managers are not afraid to be overruled or, second-guessed and work alongside their peers to encourage, or occasionally to correct and redirect.
- There is staff development and effort to create opportunities for staff to advance through the ranks and into leadership.
That is not even an exhaustive list. Can a healthy culture that supports change be engineered? Yes, and this is the foundation for which, sets a company on a path to success or, failure on their change journey. Some companies in the rush to get results may think that people stuff or, addressing culture issues is is a fuzzy logic and a waste of resources, are sometimes the very companies whose quality of leadership or, lack thereof can least afford not to.
If you are interested in building a high-performance culture, start by reflecting on the characteristics of this post. Avoid spending years and untold resources in vain attempts at culture change. We have the process, the tools, and the expertise to guide you to implementation success. Few will deny the value of innovation, collaboration, best practices, operational excellence or, a myriad of other cultural changes. Many have tried and failed. There is a diagnostic model that can be applied and map out key improvement areas to make sure you progress to become a high performer.
Do not think you have the time or money to invest in promoting a high-performance culture change?
Are you interested in having a high performance benchmarking assessment done to compare your organisational culture with the top performing companies in your industry and a report on key areas for improvement? Feel free to contact us.